Returns Policy

WHAT can be returned?

For Deliveries:

You can return any items from our store within 7 days of goods being received. If they're faulty, please notify us with an email and photo as soon as possible for a full refund. For change of mind, the goods must be in original un-opened packaging and a store credit will be applied to your account.

For Pick Ups and In-store Purchases:

You can return any items from our store within 14 days of goods being received. The products must be in its original un-opened packaging and a recieipt or invoice must be presented. Excludes clearence items, frozen items, naked cakes and chocolate.

Custom and Special Orders:

Any custom orders, including special order products need to be paid in advance. These products are not refundable.

WHEN do items need to be returned by?

For Deliveries:

You must notify us of intention to return goods within 7 days of receiving goods via email or phone. Goods need to be returned within 30 days of receipt.

For Pick Ups and In-store Purchases:

Within 14 days from the date of purchase.

WHERE do items need to be returned to?

For Deliveries:

Please address all returns to our store:

Pretty Sweet Supplies
Unit 18, 5 Hudson Ave
Castle Hill NSW 2154

For Pick Ups and In-store Purchases:

Please return to the store from which you bought the products.

HOW do customers return items?

You may return items in person to our store during trading hours. If items are being returned by mail, please note you will have to bear all shipping costs.

Our trading hours are:

Castle Hill Store:

8.30am - 5.00pm (Monday - Friday)
9.00am - 2.00pm (Saturday)
Closed - Sunday and Public Holidays

Beecroft Store:

9.00am - 5.00pm (Monday - Friday)
9.00am - 2.00pm (Saturday)
Closed - Sunday and Public Holidays

CREDIT for returns?

We will either issue a refund (if faulty) or issue a store credit (for change of mind). Please allow up to 2 weeks for this process.